Demo

Illustrative figures for a company that does not exist. Every number is computed the way it would be for a real organization, and nobody is named.

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Department

Customer Ops

Round

Showing Q3 2026 (closed 31 Jul 2026)

Illustrative: a fabricated round in the demonstration organization.

Coverage

9 of 9 completed in Q3 2026

Last result in this round 2026-07-29. Registered people counted as at the round's close. This team’s headcount label reads 54 people; it is free text and is not used as a denominator.

How many people are at each level
DimensionUnawareExploringAppliedFluentMean
Awareness
05312.5
Instruction
02433.1
Verification
14402.4
Governance
06302.3
Integration
44011.8

Each person is counted once, at the level their most recent result rounds to.

Recommendation

Integration is furthest below Applied in Customer Ops. For the second focus, Verification and Governance are tied, within 0.2 of each other, so you choose between them.

Each quarter, a training group of up to 30 people you choose works on these: two 90-minute hands-on workshops a few weeks apart, then a 45-minute practice clinic on real tasks from their own jobs. The dashboard shows which teams are furthest behind; it never picks people.

Close this gap

Bring Integration support to Customer Ops

Matched to the training focus in this team.

George Dalleave

Builds autonomous AI workforces that take on real operational work.

1:1 working session
Ahmad Sultan

Full-stack AI engineer on agents, RAG pipelines and LLM integration.

1:1 working session
Participation